Posted at 14:42h
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by Admin_R00t_WFX
Barclays Traditional bank Total Level of quality Management (TQM)
EXECUTIVE CONCLUSION
Banks are convinced they are while in the finance community, and not inside the service business. Thus they have a tendency to play in terms of economic prowess in place of service quality. People, options, time, together with systems are usually devoted more to handling assets in addition to cash and not just managing potential customers and company. In fact a lot of bank systems are designed to manage customers and not just satisfy consumers. Products and methods are established for the ease of the bank instead of that of the client. Banks normally give client service and 100 % satisfaction very low emphasis. (Rene To. Domingo)
The main lifeblood for any industry is it's customers.